Job details
| Location: | Nowra |
| Salary: | $44.26 per hour |
| Job Type: | Contract |
| Discipline: | |
| Reference: | V-122054 |
| Posted: | about 24 hours ago |
Job description
Job Title: Call Centre Operator- Location: Nowra, NSW
- Employment Type: 5 Month Contract
- Work Schedule: 7 hours per day, 35 hours per week
- Pay Rate: $44.26 per hour + super
Our client is seeking a motivated and customer-focused individual to join their team as a Call Centre Operator. In this role, you will handle phone enquiries, provide first-level assistance and perform a variety of administrative support services.
If you excel in customer service, have strong attention to detail and possess a sound understanding of government mechanisms, this is an excellent opportunity for you.
Key Responsibilities
- Respond to phone enquiries from the public, offering first-level assistance and escalating complex matters to the appropriate team or external agency.
- Perform a range of administrative tasks, including assessment, registration and drafting routine correspondence.
- Ensure all correspondence, briefings and materials are accurately recorded and processed in departmental systems.
- Managing competing work demands and priorities while maintaining quality support and meeting deadlines.
- Staying up to date on the portfolio area's initiatives, emerging issues, and key projects to provide effective support.
- Maintaining accuracy and attention to detail to ensure all work is properly registered, distributed, and followed up in a timely manner.
- Competitive hourly rate.
- Opportunity to work in a dynamic environment and gain valuable government-related experience.
- Supportive team environment.