Help Desk Support Level1/2

Job description

• 3-month contract, high possibility to extend
• $30+super per hour
• Locations: Blacktown area or Near Mascot Airport  

• Conduct Level 1/2 Support to clients. 
• Accurately and appropriately assess the severity level of client issues and prioritize issues when necessary, based on business impact.
• Monitor, respond to and track incoming technical support ticket requests from clients that are managed through the business' ticketing system.
• Deploy software and hardware-based solutions, remotely and on-site
• Work with clients via telephone, email, or other relevant method, in conjunction with employing all available technical resources internally and externally, to bring issues to a timely resolution.
• Maintain detailed notes on client issues and resolutions. 
• Travel locally and must have a Drivers License with clean driving history. 

• Exceptional interpersonal skills and problem-solving skills
• Positive, energetic, self-motivated and self-managing
• Relevant University Degree or equivalent experience
• Microsoft 365 Certified: Security Administrator Associate or;
• Microsoft 365 Certified: Enterprise Administrator Expert or similar
• Other Microsoft Certifications will be highly regarded
• 1 to 2 years related technical support experience (solution or service provider experience is preferred)

• Knowledge of Windows 2012 / 2016 / 2019
• Knowledge of Server hardware, environments and networking
• Knowledge of Windows Active Directory and related Windows Security
• Knowledge of Microsoft Exchange
• Knowledge of Microsoft Hyper-V
• Knowledge of Office 365 and Azure based services
• Basic Networking principals