Job details
| Location: | Parramatta |
| Salary: | $40 - $43 per hour |
| Job Type: | Contract |
| Discipline: | |
| Reference: | V-116237 |
| Posted: | about 18 hours ago |
Job description
- Property Officer
- Parramatta Location
- Contract Role - Until 21/12/2024
- NSW Government Agency
- $43.23 per hour + Super
The Property Officer is part of the Property Service Centre team collectively responsible for delivering high quality, consistent and timely property service transactions that are consistent with the Department's customer experience statement. The PO will be expected to independently handle a range of duties relating to client motor vehicles including sales, purchases, insurance, rego and CTP renewals, insurance claims and have a strong understanding of when to escalate complex vehicle matters to the Principal Property Officer as appropriate.
Key accountabilities
• Deliver high quality, consistent and timely property service transactions for clients that are consistent with the Department's customer experience statement.
• Ensure a coordinated approach to the management of essential actions related to client vehicles by working closely with internal and external stakeholders.
• Manage and utilise the required systems and processes to support the management of client vehicle matters and actively suggest improvements where applicable.
• Maintain sensitivity, discretion and a professional manner in handling difficult enquiries and issues.
• Provide advice on and escalate difficult matters and significant complaints to the Principal Property Officer.
Key challenges
• Managing work outputs, competing demands/priorities to generate favourable outcomes for all clients/stakeholders as managed within the Property Service Centre.
• Liaising with external service providers on behalf of the Departments clients and providing regular updates (verbal/written) to both internal and external stakeholders.
• Providing excellent customer service, noting some clients may have limited capacity to cooperate in determining objectives and specifications and assist with helping clients/families to understand motor vehicle sales and purchases.
Essential requirements
• Proven experience in coordinating and managing a high-volume work to oversee property repairs, maintenance and inspections.
• Capacity to manage external service providers in the repairs, maintenance and inspection of customer owned properties.
• Understanding of NSW Trustee & Guardian’s key services and customer base including experience working and/or supporting people with disability, vulnerable or older people.
• Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one to one review sessions for calls and emails.
How To Apply
Click APPLY or contact Consultant Gemma Dodrill on gemmad@charterhouse.com.au for a confidential discussion.
www.charterhouse.com.au