Senior Manager Facilities Services

Job description

• $188,833 to $201,340 package
• Sydney location
• Permanent

• Provide leadership, direction, and effective management to a Facilities Management team to deliver a best in class standard of state-wide facilities management services across the nominated portfolio, including coaching/mentoring to the team to drive a superior level of customer service.
• Provide subject matter and technical expertise in relation to leading facilities performance, as well as a program of new building projects, supporting the development of Asset Management Plans, ensuring consistent and regular site inspections are performed by the facilities management team which includes the management of hazards, risks, HSSEQ, suitable and cost effective asset management focused maintenance solutions are implemented and providing overall guidance on opportunities to harness best practice facilities management.
• Build strong delivery relationships with outsourced service providers, integrating their staff into the Asset and Workplace Services facilities management team, in order to manage the state-wide day-to-day delivery of facilities management services, which includes travel to Sydney Metropolitan and Regional and Outer Metropolitan sites. • Provide strategic direction and management oversight of scheduled and ad-hoc building maintenance works, ensuring works are completed on-time, within-scope and within budget, and ensuring continuity of property services with minimum disruption to business operations.
• Review supplier performance in collaboration with the AWS Contracts Management team, including monthly reporting, tracking KPIs, progress on key improvement initiatives, and managing risks and issues proactively.
• Manage the facilities management budget for nominated properties, ensuring expenditure aligns with priorities outlined in asset planning, and delivers the best outcomes.
• Promote and raise awareness, at all levels of the organization, of the importance of best practice Facilities Management including cost benefit, social benefit, asset maintenance, risk management and standardised service delivery.
• Act as a thought leader, remaining up to date with current and emerging issues and trends, including domestic and international best practices, innovative approaches, and opportunities to lead and support the development of improvement initiatives in collaboration with Security, Fire and Emergency, Workplace Services, Service Improvement, Customer Experience, Fleet and Travel and Service Centre.

• Tertiary qualifications in Engineering, Building Operations, Facilities Management and/or related building services trades, and/or of significant technical experience across a range of hard services (Electrical, HVAC, Mechanical, Hydraulic, Civil)
• Demonstrated extensive experience in optimising and delivering Facility Management services, continuous improvement, across large, complex and geographically dispersed Commercial and/or Industrial property portfolios.
• Demonstrated ability to lead and develop a high performing, customer centric teams, in collaboration with outsourced service providers, including providing feedback, management of performance, coaching/mentoring.
• Demonstrated management capability including proven budget development and financial management skills. Strong analytical, reasoning and conceptual skills with the ability to analyse information and develop solutions to complex problems.
• Demonstrated knowledge of statutory legislation and obligations imposing or affecting operations and building services.
• Sound knowledge of the Building Code of Australia (BCA) for essential services and safety, and knowledge of emergency procedures for low and high-rise buildings.