Job details
| Location: | Dandenong |
| Salary: | $60,000 + Super |
| Job Type: | Permanent |
| Discipline: | |
| Reference: | V-112421 |
| Posted: | 6 months ago |
Job description
- Join a collaborative, well-tenured team | Reporting to the Customer Service Manager
- Work with an organization focused on environmental sustainability | Previous experience in the automotive industry essential
- Located in the southeastern suburbs | 5 days onsite
Join a company where you will report to the Customer Service Manager and collaborate with other customer service officers. This dynamic role is ideal for someone who thrives in a complex environment and has a strong interest in the automotive industry. You'll be part of a supportive team that values excellent customer service, enthusiasm, teamwork, and open communication.
This is an on-site position in Hallam, working Monday to Friday.
About the Role
- Respond to customer inquiries via phone and email
- Provide customers with technical expertise
- Deliver a 5-star customer experience to encourage retention and repeat business
- Manage key stakeholder relationships
- Maintain key supplier relationships
- Identify and implement efficiency improvements
- Experience in telephone-based customer service
- Automotive industry experience
- A degree in engineering or general technical knowledge is highly desirable
- Attention to detail
- Excellent verbal and written communication skills
- Excellent leadership training program
- Collaborative working environment
- Socially responsible organization
- Rewards and recognition for outstanding performance
- Strong learning and development program