Job details
| Location: | New South Wales |
| Salary: | $65000 - $75000 per annum |
| Job Type: | Permanent |
| Discipline: | |
| Reference: | V-116459 |
| Posted: | about 20 hours ago |
Job description
- Customer Service Specialist
- ASAP start
- Sydney CBD
- Full time | Permanent role
Our client is dynamic and leading ASX-listed non-bank lender operating in Australia and New Zealand with over 40 years of experience in providing innovative financial solutions. They are committed to helping their clients achieve their financial goals through exceptional service and a range of tailored products. Their dynamic team is the backbone of their success, and they are looking for a passionate Customer Service Specialist to join them in delivering outstanding customer experiences.
Role Overview:
As a Customer Service Specialist, you will be the first point of contact for your clients, playing a crucial role in shaping their experience with the company. You will be responsible for handling inquiries, resolving issues, and providing information about financial products and services. We are seeking a candidate preferably with a finance background who can communicate effectively and work collaboratively within the team.
Key Responsibilities:
- Handle inbound calls and emails from customers, addressing inquiries related to loan applications, account management, and product information in a timely and professional manner.
- Identify and resolve customer issues efficiently, ensuring a high level of customer satisfaction while adhering to company policies and procedures.
- Maintain a thorough understanding of products and services to provide accurate information and recommendations tailored to customer needs.
- Work closely with team members and other departments to ensure seamless communication and a unified approach to customer service.
- Maintain accurate records of customer interactions, feedback, and issue resolutions using the CRM system.
- A degree in Finance, Business, or a related field is preferred.
- Minimum of 1 year of experience in a financial customer service role, preferably within a call centre environment.
- Exceptional verbal and written communication skills are essential for effectively engaging with customers and conveying information clearly.
- A collaborative mindset with the ability to work well in a team-oriented environment, supporting colleagues and sharing knowledge.
- Strong analytical skills to identify issues and develop effective solutions promptly.
- A genuine passion for helping customers and providing a positive experience in every interaction.
- Opportunities for professional growth and advancement within a respected organisation.
- A collaborative and inclusive workplace culture that values teamwork and innovation.
- Access to ongoing training and development to enhance your skills and knowledge in the financial sector.
How to Apply:
If you are ready to take your career to the next level and make a meaningful impact in a leading financial services company, we want to hear from you! Please submit your resume.
As this is a permanent position, we can only accept candidate with Permanent Residency or Citizenship.
Please note: Only short-listed candidates will be contacted for this opportunity.
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