Job details
| Location: | Newcastle |
| Salary: | $34.01 per hour |
| Job Type: | Contract |
| Discipline: | |
| Reference: | V-111307 |
| Posted: | 7 months ago |
Job description
Multiple Inbound Call Centre Operator roles – NSW Government - Part Time• Newcastle Location
• Initial 6-Month Contract – Possible Extension
• $34.01 P/H + Super
• 25 hours P/W - 5 hrs P/D on a Rotating Roster (between 7am and 7pm)
NSW Government Agency is looking for multiple Call Centre Operators on a contract basis to provide support services to facilitate the operation of the department. Successful candidates will need to be able to work within a high volume, high pressure and constantly evolving contact centre environment.
The Role:
• Provide consistent high-quality customer service by interpreting and resolving first-contact enquiries from internal customers and external customers.
• Maintain accurate records and databases in the inhouse software systems.
• Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner.
• Liaise with customers the up-to-date practices and procedures within the department.
• Other administrative duties as required.
Skills/Experience:
• 2-3 years’ experience in a call centre or customer service role
• Excellent written and verbal communication skills
• Previous gov experience is preferred but not required
• Proficient in Microsoft office suite, particularly Outlook and Teams
• Specific software will be taught however contractors need to be technically savvy and can pick up systems quickly.
• Strong problem-solving abilities, especially in a fast-paced environment
• The successful contractors will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays (work the same shift for a 4 week period and then transition into another shift).
How to Apply:
If this role sparks an interest and you feel like you tick the boxes, please click ‘APPLY’ now.
Note, only successful applicants will be contacted.