Job details
| Location: | Seven Hills |
| Salary: | $36 per hour |
| Job Type: | Contract |
| Discipline: | |
| Reference: | V-116723 |
| Posted: | about 1 month ago |
Job description
Childcare Customer Service Officer - Government Contract- Immediate start, initial contract through to 20th December with view to extend
- $36.09ph + super
- Seven Hills location
- 35 hours per week, Monday to Friday
- 9:00am - 4:30pm
- Working with Children Check required
- Certificate/Diploma in Business Administration and/or Children's Services required
- Children's Services industry experience highly beneficial including knowledge of early childhood education and care applicable legislation/regulations
Responsibilities include:
- Triage inbound phone calls
- Responding to customer enquiries
- Taking messages and redirecting as needed
- Checking enrolment applications before they are processed by the Customer Service team for final onboarding and invoicing
- Record keeping and filing using the required systems and procedures
- Other administrative duties to support the team and enrolment processes
- Exceptional communication skills both written and verbal
- Certificate/Diploma in Business Administration and/or Children's Services
- Previous experience within the Children's Services industry is highly regarded
- Demonstrated inbound call centre experience
- Tech savvy, strong experience using Microsoft 365 (Word, Excel, Outlook etc.)
- Experience with Childcare Management Software would be very beneficial
- Must be available for the full contract period
APPLICATIONS CLOSING SOON!
Please note, only shortlisted candidates will be contacted.
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