Customer Service

Job description

Customer Service Officer

• Pay rate: $35.60 + super
• Start date: 6 Month Contract with a view to Perm
• Location: Melbourne CBD 

This is a great opportunity to work with this large National reputable organisation located in Melbourne CBD with hybrid flexibility. The successful contractors will be working on a 7am-7pm rotating roster Monday to Friday, with some weekend shifts (overtime rates), working week 40 hours. This role provides excellent training and a friendly and supportive working environment.

We are looking for standout Customer Service Officers/Call Centre Operators who are customer-focused, organised and highly driven in to join their team on a temporary basis. Successful candidates will need to be able to work within a high volume, high pressure and constantly evolving contact centre environment, adapt to changing priorities, and achieve both individual and team KPIs within defined service standards. 

This is a contract role, so we need Candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment. Experience in a similar role within a call centre environment would be highly advantageous. 

The role:

• Receive inbound calls and make outbound calls (not sales), obtain necessary information, and utilise generalist knowledge to take appropriate action
• Undertake administrative to support the provision of high-quality service delivery
• Maintain customer satisfaction
• Handle customer data and information with confidentiality
• Maintain accurate records and databases in their inhouse systems

Skills/Experience

The call centre/customer service representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.

• 2-3 years experience in a call centre or customer service role
• Excellent written and verbal communication skills
• Previous experience within a large organisation would be preferred but not essential
• High level of professionalism
• Strong problem solving abilities, especially in a fast-paced environment
• Being very resilient and adaptable, show initiative
• Strong email etiquette
• Proficient in Microsoft office suite
• Tech savvy is essential

How to apply

Does this role sound like the perfect role for you? Apply today!