People Advisor

Job description

• Serve as the first point of contact for employees and provide advice on HR policies, processes, and procedures when they are unable to self-serve.
• Respond to tier 1 HR inquiries via a ticketing system (Salesforce and Veridian), ensuring timely and accurate resolution.
• Manage the phone support rotation (9:30 am - 3:00 pm) with your team.
• Support the team with HR system (Workday) updates, including changes and improvements to processes.
• Coach and educate employees on how to use self-service tools (Workday and internal hubs).
• Escalate complex matters to relevant HR teams and collaborate with P&C stakeholders as needed.
• Manage employee lifecycle activities such as onboarding, offboarding, contract management, and background checks.
• Participate in continuous improvement initiatives to enhance employee experience and promote self-service.

• 3+ years of experience in a generalist HR role, with strong knowledge of Victorian employment law and Fair Work.
• High attention to detail and exceptional customer service skills.
• Experience with HRIS, especially Workday, is highly preferred.
• Excellent communication skills and the ability to influence stakeholders at all levels.
• Strong organizational skills, able to prioritize competing tasks and work to service level agreements.

• $400 per day inclusive of super.
• Hybrid work model (50% in-office, with an anchor day on Thursdays).
• Contract role until the end of March 2024,