Job details
| Location: | Parramatta |
| Salary: | $45 - $55 per hour |
| Job Type: | Contract |
| Discipline: | |
| Reference: | V-125940 |
| Posted: | 3 days ago |
Job description
About the CompanyWe are looking for an experienced Contact Centre Team Leader to join a NSW government client based in Parramatta on an approx. 2-3 month contract.
About the Role
- Lead, supervise, coach and develop Contact Centre staff to ensure all services are delivered to a high standard
- Monitor and review the day-to-day operational aspects of the team and Contact Centre and ensure KPI's are met
- Maintaining accurate data
- Promote continuous improvement and innovation by continually reviewing and updating all relevant processes
- The ability to handle complex inquiries and adapt to diverse scenarios.
- A strong understanding of confidential information handling, adhering to organizational and legal standards.
Skills & Experience
- 5+ years of customer service leadership experience
- Demonstrated experience in supervising diverse teams to deliver customer service plans and processes
- Experience and understanding of a Workforce Management System and Rostering Tool
- Experience working with a Queue Management Solution
Click APPLY if you are interested!
Please note: Only shortlisted applicants will be contacted.