Job details

Location:	New South Wales
Salary:	$40 - $45 per hour
Job Type:	Contract
Discipline:	Professional Support
Reference:	V-116531
Posted:	about 3 hours ago

Job description

Customer Support Officer - NSW Government

Immediate start - Initial 1 month contract with extension through to December 2027 confirmed for the right candidate
Sydney CBD location
Hybrid working flexibility available after training period
Full time, Monday to Friday
$40 - $45ph + super
Experience with Zendesk or in an Education or Government environment would be beneficial but not essential

This is a great opportunity to work with this Government department within the Education sector located in the Sydney CBD. You will be working in a friendly and supportive team and the position offers hybrid working flexibility after the initial training period.

We are looking for a standout Customer Service professional who is customer-focused, organised and highly driven with the ability to commit to longer term work after the initial 1 month contract period.

We require candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment. Experience in a similar role within a call centre environment would be highly advantageous.

About the Role:

This role will assist the team by answering phone calls from customers/stakeholders to gather relevant or required information from the caller before passing these details through to the specialist team who will then provide answers and respond to these enquiries
Ensuring that the callers are feeling heard and understood, they can sometimes be frustrated being unable to get through, or having to wait on hold
Using the required systems to accurately transcribe the enquiry information in detail
Managing the inbox and replying to email enquiries
Other administrative duties to support the team as required

Skills/Experience:

In this role you will be the first point of contact for the organisation.
It is essential that you enjoy providing a high level of customer service treating customers with honest, fairness, sensitivity and dignity.

1-2 years experience in a call centre or customer service role
Excellent interpersonal communication skills
Highly organised with the ability to take initiative and manage competing priorities
High level of professionalism
Strong problem solving abilities, especially in a fast-paced environment
Advanced computer literacy skills

For further information or interest in this opportunity, please apply now or send a copy of your updated resume to Brooke Dover at brooked@charterhouse.com.au

APPLICATIONS CLOSING SOON!

Please note, only shortlisted candidates will be contacted.

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