Job details
| Location: | New South Wales |
| Salary: | $120000 - $170000 per annum |
| Job Type: | Permanent |
| Discipline: | |
| Reference: | V-121923 |
| Posted: | about 17 hours ago |
Job description
- Financial Services Sector
- Permanent Opportunity
- Hybrid working arrangement
- CBD Location
The Role
This role involves overseeing and facilitating various business-led initiatives and projects. It includes responsibility for the secure and effective design, provisioning, installation, configuration, operation, and maintenance of systems hardware, software, and related infrastructure.
Key accountabilities
- Infrastructure and System Support
- Provide expertise as a Subject Matter Expert (SME) in the development of operational management processes and procedures.
- Identify, document, and train the service desk on new project changes, outputs, and processes.
- Respond to incidents and service requests for all IT-supported systems within defined SLAs.
- Manage infrastructure platforms and systems (IaaS, PaaS, SaaS, BaaS) proactively on a day-to-day basis.
- Maintain and enhance proactive monitoring systems to ensure optimal performance.
- Keep enterprise policy, procedures, and system documentation updated in a comprehensive document library.
- Participate in an on-call support roster and be available for work outside standard business hours, as required.
- Drive continuous improvement of systems by staying informed about emerging technologies and applying learnings from experience.
- Projects
- Actively enhance the reliability, efficiency, and security of infrastructure services.
- Establish the scope for projects and maintenance activities.
- Ensure the effective and secure development, design, and implementation of approved IT projects.
- Foster continuous improvement by researching and evaluating new technologies and alternatives within the team.
- Cloud
- Support the daily operations of cloud environments.
- Supervise and provide guidance on new services provisioned by the Infrastructure and Development teams, as well as external vendors or suppliers.
- Maintain and update cloud documentation, policies, and processes.
Skills required
- 5+ years Systems Engineer or Systems Admin (or similar) technical support role
- Proficiency working on front and back end systems
- Experience working in a dynamic fast paced environment and delivery of robust solutions
- Experience within Australian mortgage industry (Desirable)
- Understanding of Payment Card Industry Data Security Standards (Desirable)
- Experience with VMware and Citrix
- Experience with SQL Server
- Experience within a Windows environment
- Experience and advanced understanding of Microsoft Active Directory
- Experience with Entra (Azure AD), and SAML 2.0
- Experience with Microsoft O365
- Experience with Intune (Desirable)
- Experience with Citrix 7.15 (XenApp, PVS, WEM) (Desirable)
How to Apply
If the above sounds like you please hit the APPLY button, or reach out at megan@charterhouse.com.au